Author Topic: Panasonic G9 not supported in latest update?  (Read 1029 times)

Andreas Yankopolus

  • Jr. Member
  • **
  • Posts: 74
    • Personal home page
Panasonic G9 not supported in latest update?
« on: June 06, 2018, 06:52:11 pm »
I'm shooting with a Panasonic G9 and Panasonic 12–60 f/2.8–4.0 lens. I installed the DxO 1.2.0 build 75 update and still get: "This image cannot be processed because of an unknown error. It may be corrupted or in an unsupported format."

JPEGs show: "No DxO Optics Module is available for this image."

What's going on here?

Nick Gaunt

  • Newbie
  • *
  • Posts: 1
Re: Panasonic G9 not supported in latest update?
« Reply #1 on: June 06, 2018, 07:12:18 pm »
I have had the same experiences with G9 files. Curiously, once I had manually downloaded a module using 'Manage DxO Optics Modules’ other lens combinations were recognised by PhotoLab. However, I still cannot open raw files.
I have reported this to the Support team, who will investigate.

pierke

  • Newbie
  • *
  • Posts: 2
Re: Panasonic G9 not supported in latest update?
« Reply #2 on: June 06, 2018, 11:50:10 pm »
I've got partly the same problem. RW2 images from before the Panasonic G9 body 1.1 firmware update are not recognized. Images from after the body 1.1 firmware update are recognized.
Maybe a hint for the technicians?

MarieC

  • DxO Staff
  • Jr. Member
  • ***
  • Posts: 18
Re: Panasonic G9 not supported in latest update?
« Reply #3 on: June 07, 2018, 09:30:07 am »
Hello,

I checked and we did our test with firmware 1.0 so I'm a bit surprised of problems you encounter. But to investigate it thouroughly can you open a ticket to support and send some images that gives you troubles ?

And can you also try to put database file (PhotoLab.db) aside ? I mean rename it and relaunch PhotoLab to see if problem persist.
Database file is here :
 - On Mac : /Users/*login*/Library/DxO PhotoLab v1
 - On Windows : C:\Users\*login*\AppData\Roaming\DxO\DxO PhotoLab 1\Database
*login* is your name or login, it's specific to each user.

Regards

pierke

  • Newbie
  • *
  • Posts: 2
Re: Panasonic G9 not supported in latest update?
« Reply #4 on: June 07, 2018, 10:51:26 am »
Thanks for your respons MarieC

I could not find the mentioned file in Library/DxO PhotoLab v1/
So I removed the next files:
DOPDatabaseV1.dopdata
DOPDatabaseV1.dopdata-shm
DOPDatabaseV1.dopdata-wal

Then i restarted DxO Photolab. The problem is solved. All RW2 images are recognized now.

I will close my ticket on Dxo support.

Thanks for your great help

Andreas Yankopolus

  • Jr. Member
  • **
  • Posts: 74
    • Personal home page
Re: Panasonic G9 not supported in latest update?
« Reply #5 on: June 08, 2018, 08:44:37 am »
Same thing here: I didn't have a PhotoLab.db file, but deleting the three files present (DOPDatabaseV1.dopdata, DOPDatabaseV1.dopdata-shm, DOPDatabaseV1.dopdata-wal) and re-starting PhotoLab got it to recognize all my G9 photos. The renderings of those images now look outstanding, as one would expect from DxO.
« Last Edit: June 08, 2018, 09:21:51 am by Andreas Yankopolus »

 

photography