Author Topic: My dxo one cannot work  (Read 1190 times)

Jimssb

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My dxo one cannot work
« on: April 01, 2018, 11:23:45 am »
My dxo one can’t power up again
It tries.  The dxo logo comes up in the OLED Screen, but only for a fraction of a second,  then nothing. 

This is true in every configuration I have tried (connected to iPhone, and not, with sd card installed, and not, connected to my PC, and not).

For all practical purposes it has bricked itself.

This has all happened AFTER a week long trip to the UK and AFTER downloading a raft of pictures.

I would like to use my camera again.

I have submitted a support request (#110390), but I've heard nothing after one and half days, and no idea how long it will be.

kungfupanda

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Re: My dxo one cannot work
« Reply #1 on: April 30, 2018, 08:03:15 am »
follow this steps it should help to get your camera back on
Plug the DxO ONE into a USB wall charger and have it charge for at least 2 hours, even if the OLED stays OFF.
After the DxO ONE has charged for 2 hours or more, unplug it from the charger.
Push the RESET button.
Plug the DxO ONE into a USB wall charger again. The OLED display should turn on and the DxO ONE will then be charging in standard mode (rather than in slow mode).

plecourieux

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Re: My dxo one cannot work
« Reply #2 on: May 18, 2018, 02:43:57 pm »
Please follow this steps it should help to get your camera back on:

1/ Remove the memory card from the DXO One 
2/ Connect to mains power - this should initialize the camera
3/ Re-insert the memory card, all is supposed to work successfully

 

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