Author Topic: Images in folder not showing up in Photo Lab  (Read 69 times)

Timedog

  • Newbie
  • *
  • Posts: 2
Images in folder not showing up in Photo Lab
« on: February 22, 2018, 10:30:19 pm »
I'm having a problem as of yesterday where most of the images in a certain folder aren't showing up in Photo Lab. If I look in that folder in Windows Explorer, I can see all the images, but when I'm in Photo Lab and a travel to that folder, only some of them show up. A few days ago I could see all my images. Maybe there's some database corruption or something? I tried restarting my computer, and refreshing the folder within PL. I've made sure that all images are showing in the sorting options (green, untagged, and red tags, all star tags, etc). I have dxo sidecars for each image, so hopefully that will help in restoring everything. Any suggestions?

sgospodarenko

  • DxO tester (Win version)
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1081
Re: Images in folder not showing up in Photo Lab
« Reply #1 on: February 23, 2018, 07:28:54 am »
Hello,

Well, it's definitely an issue. Could you, please, create a ticket for the support - https://support.dxo.com/hc/en-us/requests/new

Please, attach your logs and a screenshot of the application in the state when that folder is browsed.

Thank you

Regards,
Svetlana G.
Regards,
Svetlana G.

 

photography
photography