Author Topic: Knock, knock, knock… anyone in at DxO?  (Read 1817 times)

Allsop

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Re: Knock, knock, knock… anyone in at DxO?
« Reply #30 on: October 09, 2017, 06:39:23 pm »
Thank you Svetlana that is most helpful as it at least gives us the reassurance that someone is listening.  :D
It is all part of the rich tapestry of life.

Nick_

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Re: Knock, knock, knock… anyone in at DxO?
« Reply #31 on: October 09, 2017, 10:38:27 pm »
Hi Svetlana

Yep, I'm a DxO representative. I can't reveal anything about the coming version but I just ask you to wait a little bit and you'll see everything by yourselves.
I think all of us understand a company doesn't disclose in advance the specifications of its new versions.
Yet that doesn't mean the company should cut all contact with its customers within its own forum.
Does the company take into any account the feature requests made by them? In other terms what's the purpose of this Feature Suggestions forum? If no one ever reads it at DxO you could just terminate it so we would no longer lose time making suggestions.

Regards
Nick
« Last Edit: October 10, 2017, 01:19:06 pm by Nick_ »

Allsop

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Re: Knock, knock, knock… anyone in at DxO?
« Reply #32 on: October 10, 2017, 06:35:36 am »
Svetlana has said she is a representative of the company and has asked us to "wait a little" which I think is reasonable especially as she is obviously unable to divulge what is happening and what is to come from the company. We should respect her wishes and I am content to do that. I note that she does not say that she is a spokes-person of the company  and I certainly do not think that we should make demands of Svetlana but let her get on with her job at DxO whatever that is unless, of course, Svetlana comes back and says that she is authorised to speak for the company and divulge more details on what is happening.

With regard to Nick's point about feature suggestions the decision is ours as to whether or not we as individuals keep posting them in the hope/expectation that some notice will be taken of them after whatever is coming has come, or we save our time and effort until after that happens and then post suggestions in the light of whatever is happens.

Something major is obviously happening in the development stakes at DxO and it is likely I think that the products as we know them now will see major changes which may, I suppose, include some of our suggestions.
It is all part of the rich tapestry of life.

sgospodarenko

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Re: Knock, knock, knock… anyone in at DxO?
« Reply #33 on: October 10, 2017, 10:26:51 am »
Hello,

I think all of us understand a company doesn't disclose in advance the specifications of its new versions.
Yet that doesn't mean the company should cut all contact with its customers within its own forum?
Does the company take into any account the feature requests made by them? In other terms what's the purpose of this Feature Suggestions forum? If no one ever reads it at DxO you could just terminate it so we would no longer lose time making suggestions.

Regards
Nick
I do agree with you that the contact with the users should be kept alive. We are trying to find new ways of communication to realize it.

As for your suggestions, I'm sure you understand that we can't implement everything. But the suggestions are analyzed, the most interesting are added to the list of implementation and prioritized.

Sorry for not having a double-sided communication for now.

To Allsop: Thank you for the support  ;)

Guys, it's less than a month for a new version's coming. Let's wait for it and then we'll continue our discussion, ok?  ;)

Regards,
Svetlana G.


Regards,
Svetlana G.

Bencsi

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Re: Knock, knock, knock… anyone in at DxO?
« Reply #34 on: October 10, 2017, 12:20:36 pm »
That is the correct answer for inpatient customers Svetlana, a rough date for changes.

Thanks, Endre
Win7/64 PC, i7-3770, 3.9GHz, 24G RAM, Intel HD-4000 GPU, 27" calibrated LG monitor 1920*1080 px res. 82 DPI

Allsop

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Re: Knock, knock, knock… anyone in at DxO?
« Reply #35 on: October 10, 2017, 05:19:32 pm »
I do not know about anyone else but I feel a lot happier now.  :) Thank you Svetlana.
It is all part of the rich tapestry of life.

Nick_

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Re: Knock, knock, knock… anyone in at DxO?
« Reply #36 on: October 11, 2017, 01:37:56 am »
I do agree with you that the contact with the users should be kept alive. We are trying to find new ways of communication to realize it.

As for your suggestions, I'm sure you understand that we can't implement everything. But the suggestions are analyzed, the most interesting are added to the list of implementation and prioritized.
I sure do understand. Yet the questions are:
1. Do you at least examine the suggestions we make and do you take some of them into account?
2. Do you let us know you actually you give them a thought?
Because I am wondering why we should continue contributing to this forum.

As I said Apple lost one more loyal customer, me, after 30 years, because it takes no care at all about what its customers actually want and manufactures a range of computers that are either good but for small niches (MacBooks and iMacs) or just jokes like the MacPro or the Mac Mini. More and more former macmaniacs are tired of not getting the desktop they need and go for a hackintosh.
As a matter of fact, Apple doesn't really care: now computers are peanuts in their bottom line.

This is an advice I give you: a company that doesn't communicate with its customer and is not focused on what they actually need may become a bureaucracy that ends up releasing products that miss their target. It happened many times.

Guys, it's less than a month for a new version's coming. Let's wait for it and then we'll continue our discussion, ok?  ;)
For decades since the beginning of the computer industry we were waiting for new releases with excitation: what would be the specifications of the next computer, the next OS, the next software version? What new stuff those guys invented? There was a real suspense.
Maybe it's because of my age: now I have my own list of specs and I only check if the new stuff meets them or not. I don't get excited any more with coming releases and often I don't upgrade.
So, don't try to surprise me. Give me what I want.

When I discovered DOP it was exactly the soft I needed on many respects. Yet some features are missing and some don't work well. If I find another soft that does the job I want I'll go for it.
I am loyal only as long as the specs in my list keep checked.

Nick

Allsop

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Re: Knock, knock, knock… anyone in at DxO?
« Reply #37 on: October 11, 2017, 06:51:41 am »
Nick, I think both your questions have been answered by Svetlana in the piece from her that you quote, As for your suggestions, I'm sure you understand that we can't implement everything. "But the suggestions are analyzed, the most interesting are added to the list of implementation and prioritized."
It is all part of the rich tapestry of life.

 

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