Author Topic: "Not connected" even though it's physically connected  (Read 849 times)

ck0617

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  • Posts: 1
"Not connected" even though it's physically connected
« on: February 14, 2017, 08:23:32 am »
I've enjoyed my DxO for a year, but suddenly it has stopped connecting to my phone or iPad. Even when it's powered up and physically connected to my i-devices, my phone or iPad won't work as viewfinders anymore, and shows that the DxO is "not connected" when I look under "About" on the app.

This happened suddenly, and did not coincide with an iOS update. Could anyone help?

SpencerSL

  • Jr. Member
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  • Posts: 14
Re: "Not connected" even though it's physically connected
« Reply #1 on: February 15, 2017, 04:34:36 pm »
An issue like this should go directly to DxO Support.

https://support.dxo.com/hc/en-us/requests/new?ticket_form_id=399188

drsoeasy

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Re: "Not connected" even though it's physically connected
« Reply #2 on: February 25, 2017, 09:33:37 am »
I have the same problem :(

spektacle

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  • Posts: 2
Re: "Not connected" even though it's physically connected
« Reply #3 on: February 28, 2017, 08:11:46 pm »
This happened to me too a couple months ago - really annoying.

Alexfo04

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  • Posts: 1
Re: "Not connected" even though it's physically connected
« Reply #4 on: April 01, 2017, 09:09:32 am »
Hey guys!

Same thing is happening to mine!

How did you or the support manage to fix it?

Cheers

Alex

strpyw

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  • Posts: 1
Re: "Not connected" even though it's physically connected
« Reply #5 on: June 08, 2017, 06:13:00 am »
same happened to my camera, last use 4 months ago, then i left it idle until yesterday
firmware and ios all updated

 

photography