Author Topic: DXO OpticsPro 9(free) will not launch on Windows 10  (Read 1704 times)

rrblint

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DXO OpticsPro 9(free) will not launch on Windows 10
« on: January 14, 2017, 09:00:20 pm »
I've tried uninstalling and reinstalling. I've tried the repair function built-in to Windows. I've tried compatibility with earlier versions of Windows. I am receiving error code:

DE47B745-FCE6-4B5B-B3A4-BC86FEB64836

Can anyone help?

Alan9940

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #1 on: January 16, 2017, 11:55:43 pm »
If you look at the system requirements for OP 9, you'll see that Windows 10 is not supported.

Kind regards,
AlanH


rrblint

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #2 on: January 17, 2017, 03:47:04 am »
Thank you Alan, but it seems to work for some folks. Then there are some who are having trouble with it on Windows 7. Also version 8 works perfectly on Win 10.

Best regards,

Mark

sgospodarenko

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #3 on: January 17, 2017, 07:57:45 am »
Hello Mark,

I'll analyze your logs and let you know.
« Last Edit: January 17, 2017, 08:18:28 am by sgospodarenko »
Regards,
Svetlana G.

sgospodarenko

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #4 on: January 17, 2017, 08:20:22 am »
So Mark,

OP9 works on Win 10. Please, submit a ticket directly to Support (https://support.dxo.com/hc/en-us).

Thank you.
Regards,
Svetlana G.

rrblint

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #5 on: January 18, 2017, 05:06:15 pm »
I just did that. Thank you so much Svetlana. :)

Mark

zuurstof

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #6 on: February 10, 2017, 08:18:58 pm »
Hello

I got thesame problem on Windows 10. After install it will work for 1 or 2 days.
After that I recieve also a eroor  :  D3279B7C-6C9F-489C-BDC1-7A42510904BD

After uninstalling and deleting all teh files on the hard drive I can reinstall it and works again without any problem.
I dont want to delete and reinstall it every day.

There must be a solution for this error.

sgospodarenko

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #7 on: February 13, 2017, 08:15:01 am »
Hello,

Please, write to a support team as they are working on this case.

Thank you.
Regards,
Svetlana G.

Stan

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #8 on: March 20, 2017, 07:19:20 pm »
DxO 9 free version won't launch for me.  Win 7.   Worked for a few days.  Tried the usual fixes, no go.  When a solution is found, please update this thread?  Thx.
:)  "Glad to be back..." :)

sgospodarenko

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #9 on: March 21, 2017, 09:06:07 am »
DxO 9 free version won't launch for me.  Win 7.   Worked for a few days.  Tried the usual fixes, no go.  When a solution is found, please update this thread?  Thx.

Hello Stan,

You should report your problem here - https://support.dxo.com/hc/en-us This team is responsible for that.

Regards,
Svetlana G.
Regards,
Svetlana G.

Stan

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #10 on: March 21, 2017, 10:27:28 pm »
Thanks I was able to resolve it on my own.   But you would not like how i did that.   
:)  "Glad to be back..." :)

Rondo

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Re: DXO OpticsPro 9(free) will not launch on Windows 10
« Reply #11 on: April 19, 2017, 02:15:59 am »
Well Stan, care to share your fix for others here?

 

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