Recent Posts

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21
DxO PhotoLab (Windows) / Re: iPhone 8 support?
« Last post by yoshi1080 on November 04, 2018, 09:52:04 pm »
I’ve waited a whole year for iPhone 8 support just to be asked to shell out another 70€? I bought Photolab after my iPhone 8!

The fact that both iPhone X and iPhone 8 Plus (which have the exact same wide-angle lens!) were supported in DXO Photolab 1 makes this feel like a bad joke. In its marketing for Photolab 2, DXO prominently mentions that the prices are not subscriptions, as if that were an advantage. In truth, Adobe is absolutely up front with its pricing strategy, and I’ve never felt as screwed with them as I feel now with DXO. Crucially, they get their customers coming back because they introduce new stuff, not because they withhold promised functionality.

I’ve been a customer since Optics 7, maybe now it’s finally time to switch to Adobe altogether. Way to lose regular customers, DXO, awesome job!
22
DxO PhotoLab (Windows) / Re: Photo Lab and legacy cameras
« Last post by Mel on November 04, 2018, 09:35:41 pm »
Thanks, Endre, for your suggestion. I contacted the support staff and got a reply form Riley:

DxO PhotoLab is not meant to reprocess images that have been processed by previous versions of our software, or any other software, only the original images.  Unfortunately, as you stated you processed these images in a previous version of DxO OpticsPro, they are no longer seen as supported.  You would need to use unprocessed images only.

Well, so I reached my archives, found untouched RAW files, and cannot process them. This camera is not supported by this version of PhotoLab.

I have no time to struggle with this issue any longer, I will do my edits in PS, but I would definitely think twice or more before using DxO for professional work that would need to be re-opened for any reason in the future. You might end up with useless files because they were taken by a camera that is arbitrarily considered as too old.

My adventure with DxO is over. There are good and reliable alternatives.

-- Mariusz
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DxO PhotoLab (Windows) / Re: Photo Lab and legacy cameras
« Last post by Bencsi on November 03, 2018, 10:32:04 am »
Hi Mel,

 I think this degradation of supported camera + lens combination is not intentional, the best to write an e-mail to support@dxo.com with exact details of the phenomenon. Usually they are able to push the developers to repair the incompatibility.
I tested my Canon 5D MkII images with various lenses and did not found any compatibility issue.

Endre
24
DxO PhotoLab (Windows) / Re: Photo Lab and legacy cameras
« Last post by Mel on November 03, 2018, 08:46:23 am »
I really don't understand this since even if the older cameras are not "supported" you should be able to open the images up to do your own adjustments. It's not as if when DxO and Photolab open an image, it's so PERFECT that any adjust we users might make will degrade the result. I understand it's a marketing tool when a standard license user cannot open a camer's images and the elite version can, but the elite should be able to open anything, supported or not.


I have the Elite version. I cannot open my images - a message appears:

"This image cannot be processed since it was taken with a camera that is not supported by this version of DxO PhotoLab."

DxO modules are listed as installed and I WAS able to edit the file before I upgraded.

No comment...

-- M.
25
DxO PhotoLab (Windows) / Re: Photo Lab and legacy cameras
« Last post by pisaacs@erols.com on November 02, 2018, 10:42:21 pm »
I really don't understand this since even if the older cameras are not "supported" you should be able to open the images up to do your own adjustments. It's not as if when DxO and Photolab open an image, it's so PERFECT that any adjust we users might make will degrade the result. I understand it's a marketing tool when a standard license user cannot open a camer's images and the elite version can, but the elite should be able to open anything, supported or not.
26
DxO PhotoLab (Windows) / Re: DCP profiles
« Last post by Esayisay on November 02, 2018, 06:12:54 am »
Excellent! I've got it working!

Thanks to all for a great learning and interesting discussion.

It ended up very simple. My process was a little different - exporting a RAW file as a DNG in DxO, and using the Adobe DNG profile editor exporting the profile to the highest level of my pictures folders.

Thanks all again
Esay
27
DxO PhotoLab (Windows) / Re: DCP profiles
« Last post by Esayisay on November 01, 2018, 11:20:38 pm »
Thank you so much Endre!!!

I'll give it a go when I get home tonight

Esay
28
DxO PhotoLab (Windows) / Re: DCP profiles
« Last post by Bencsi on November 01, 2018, 05:50:15 pm »
Hi Mack,

Based on your comment I made a test again for DCP profile compatibility. You are right, DPL is working with single temperature DCP profiles too.

Let me defend myself a bit. I made an extended test in August 2018 and reported the incompatibility to DxO. After several entries to the DCP expectations and experiences thread they promised to repair the incompatibility. Since than I did not receive any news about the modification, therefore supposed its priority was less, than other. After reading your comment I made the test again and found the corrections.

Thanks your comment

Endre
29
DxO PhotoLab (Windows) / Re: Photo Lab and legacy cameras
« Last post by Soundivad on November 01, 2018, 05:25:02 pm »
I saw a similar problem on a post on a Facebook group, related to some canon files.
resetting/erasing the cache seems to solve the problem
30
DxO PhotoLab (Windows) / Re: NEF file closes Photolab
« Last post by Bencsi on November 01, 2018, 04:50:16 pm »
Hi Mike,

Some advice to investigate the reason of crash.
- Have a look on the log file, which will be finished at the last successful action. It is 'c:\Users\YOUR_USER_NAME\Documents\DxO PhotoLab 2 logs\DxO.PhotoLab.txt'.
- The DPL2 use a new format for sidecars. All previous version should cause crash if such a file is existing. Delete or move them from this folder.
- Generally, DPL is read only the files, never write, therefore the file is unchanged. Load same file to Photo ME EXIF reader ( free to download ). If it open correctly, the file is perfect.
- Last, a previous modification entry spoiled the Database. Move the file to any other folder and open there.

Endre
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