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21
DxO PhotoLab (Windows) / Re: 1.2.1 update won't install
« Last post by Claustral on July 21, 2018, 04:11:35 pm »
 8) Solved. I tried again, but with the cloud back-up service paused (Code 42 CrashPlan) and it ran (eventually) successfully. It did take a while to start but then all progressed as per usual. My suspicion is that CrashPlan locked some critical file as it was backing it up and that caused the install to fail.
Photolab is now running at 1.2.1.
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DxO PhotoLab (Windows) / Re: 1.2.1 update won't install
« Last post by Claustral on July 21, 2018, 03:55:28 pm »
I did try again, with a fresh download and with a newly restarted PC. It failed too. This time however I was patient and after about 15 minutes a dialogue box opened saying the update had failed.
However in the bootstrap log file there is data suggesting that I cancelled the installation, which I definitely didn't today. So that seems to be the problem - somehow the installer is receiving a user cancellation, even with the user not even being present. Here are the relevant lines from the bootstrap log:

Action 15:29:04: ProgressDlg.
Action start 15:29:04: ProgressDlg.
Action 15:29:04: ProgressDlg. Dialog created
Action ended 15:29:04: ProgressDlg. Return value 1.
Action 15:29:04: ExecuteAction.
Action start 15:29:04: ExecuteAction.
User cancelled installation.
C:\Users\Owner\AppData\Local\Temp\WiXInstaller_photolab1.msi
Action ended 15:36:32: ExecuteAction. Return value 2.
Action 15:36:32: UserExit.
Action start 15:36:32: UserExit.
Action 15:36:32: UserExit. Dialog created
Action ended 15:43:52: UserExit. Return value 2.
Action ended 15:43:52: INSTALL. Return value 2.
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DxO PhotoLab (Windows) / Re: 1.2.1 update won't install
« Last post by Claustral on July 21, 2018, 03:22:57 pm »
The end of the Photolab install log says:
Action 20:34:30: CostFinalize. Computing space requirements
Action start 20:34:30: CostFinalize.
Action ended 20:34:30: CostFinalize. Return value 1.
Action 20:34:30: WelcomeDlg.
Action start 20:34:30: WelcomeDlg.
Action 20:34:30: WelcomeDlg. Dialog created
Info 2898. For WixUI_Font_Title textstyle, the system created a 'Tahoma' font, in 1 character set, of 14 pixels height.
Action 20:34:31: myLicenseAgreementDlg. Dialog created
Info 2898. For WixUI_Font_Normal__UL textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Action 20:34:35: InstallDirDlg. Dialog created
Action 20:34:37: WixUIValidatePath.
Action start 20:34:37: WixUIValidatePath.
Action ended 20:34:37: WixUIValidatePath. Return value 1.
Action 20:34:37: myFeaturesDlg. Dialog created
Action 20:34:52: VerifyReadyDlg. Dialog created
Action ended 20:34:54: WelcomeDlg. Return value 1.
Action 20:34:54: ProgressDlg.
Action start 20:34:54: ProgressDlg.
Action 20:34:54: ProgressDlg. Dialog created
Action ended 20:34:54: ProgressDlg. Return value 1.
Action 20:34:54: ExecuteAction.
Action start 20:34:54: ExecuteAction.
Action 20:39:36: CancelDlg. Dialog created
Action ended 20:40:19: ExecuteAction. Return value 2.
Action 20:40:19: UserExit.
Action start 20:40:19: UserExit.
Action 20:40:19: UserExit. Dialog created


The bootstrap log says:
Bootstrap - DxO PhotoLab - 2018-07-20 20:34:23
IsPlatformSupported => Major: 6
IsPlatformSupported => Minor: 2
IsPlatformSupported => Build: 9200
.NET version 4.7.1 should be supported. Initializing installation...
.NET selected version is already installed.
Initializing PhotoLab installation.
InstallProduct => Run command: msiexec /i "C:\Users\Owner\AppData\Local\Temp\WiXInstaller_photolab1.msi" /log "C:\Users\Owner\AppData\Local\Temp\photolab1_install_log.log"


I have tried installing directly after a restart (in fact that's the attempt iterated in the files above), but no success. As you can see in the install log I pressed Cancel after 5 minutes. Perhaps I should be more patient? It's never taken anything like 5 minutes to show progress in the past however.
24
DxO PhotoLab (Windows) / Re: 1.2.1 update won't install
« Last post by Bencsi on July 21, 2018, 12:32:07 pm »
Hi Claustral,

Have a look into the "C:\Users\YOUR_USER_NAME\AppData\Local\Temp\photolab1_install_log.log" log file.
There is another file "photolab1_installer_bootstrap_log.log" which include the starting execution process only. If the last entry in the first file is: Installation success or error status: 0, the install went though correctly, meanwhile the actual state of the PC was not ready to start the app. In the past I also experienced several update can start errorles after a PC restart only.

Endre
25
DxO PhotoLab (Windows) / 1.2.1 update won't install
« Last post by Claustral on July 20, 2018, 10:39:14 pm »
When I started Photolab 1.2.0 today I was offered an update to version 1.2.1. I said yes, it downloaded, I closed Photolab and ran the new file. This went through the usual Windows approval window and the questions about gathering user data and the one about installing the LR plug-in. However once it got to the main installation progress window, nothing happened. I let it "run" for 5 minutes but the progress bar didn't advance at all. Canceling didn't work. I had to restart to properly close the faulty process.
1.2.0 still runs correctly, so the problem isn't acute, but thought you'd like to know.
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Hello,

I'll look at it but can you open a ticket to support and give us one or two images to test ? I need RAW file + export in PL and OP.

Regards,
Marie-Catherine
28
DxO PhotoLab (Windows) / Re: More aggressive sharpening than in DxO11?
« Last post by nputtick on July 18, 2018, 11:37:14 am »
Is it possible that this higher level of sharpening is affecting the noise? Or making Prime NR less effective?  See my newly started thread on Prime NR in PL.
Nigel
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In the preview panel for Prime noise reduction, on the same image, I see more noise (or less effective NR) in Photolab 1.2 compared to OPv11.  Both are registered Elite installations and have all the relevant camera & lens profiles loaded, and using identical presets, on RAW files from Canon 5d4 and 80d. In the exported files (tiffs to photoshop) there is a visible difference in noise reduction, with the files from OPv11 being cleaner.  I understand that the visibility of noise is directly related to sharpening, so could it be that the higher level of sharpening in PL (discussed in another thread) is having an effect here?

Because of this, on images where I need noise reduction, I am going back to OPv11. This is disappointing, as Prime NR is one of the most valuable and unique features of the DXO products.

Is there an explanation for this, or intent to fix it?
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DxO PhotoLab (Windows) / Re: how to increase PhotoLab performance?
« Last post by digibrain on July 16, 2018, 10:44:39 pm »
https://imgur.com/a/ch5gGPj

8 photos processing. DXP PL works like a charm on high performance workstations
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