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Feature suggestions (all products) / Re: Knock, knock, knock… anyone in at DxO?
« Last post by Mike1 on October 22, 2017, 09:34:33 pm »
I am struggling to think of any other consumer industry who allows customer feedback & input as does the software industry. I am also struggling to think of any other industry that actively maintains consumer "discussions" in the form of online forums as does the software industry. Can you imagine an online business that sells any other product than computer related products doing this?
How about Canon (http://community.usa.canon.com/t5/Canon-Forum/ct-p/Canon_Forum) ?

OK, that is something of an exception. But how many consumers would take part in a forum dedicate to their washing machine, carpet or shower? Many consumer products are already very well developed, have more functions than actually get used, and exist in markets where switching to one of the many competitors typically has a very low cost. If General Motors goes out of business, or you fall out of love with them, no problem - just choose from Ford, Audi, Renault, BMW or many others.

Advanced software, on the other hand, tends to exist in a small and consolidating market with a relatively small number of competitors, and unlike physical products could in theory be expanded and extended to cover an unlimited number of needs. The cost of moving from one product to another is also relatively high. Consequently the users and developers both have a greater interest in the product development path than they would with many other products - the developers to maintain their place in the market, and the users to lobby for their unmet needs. It's in both their interests to participate in forums such as this - and surprising that DxO give the appearance of taking their users for granted by failing to participate more. There again some companies (well Apple, at least) can afford to do that.
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Feature suggestions (all products) / Re: Knock, knock, knock… anyone in at DxO?
« Last post by Allsop on October 22, 2017, 06:57:04 am »
I am struggling to think of any other consumer industry who allows customer feedback & input as does the software industry. I am also struggling to think of any other industry that actively maintains consumer "discussions" in the form of online forums as does the software industry. Can you imagine an online business that sells any other product than computer related products doing this? Why, I wonder, should we consumers expect to have so much influence on what is on offer and how the product line is developed? I am not saying that it is a bad thing that we have so much influence and, yes, power but it is to my mind a little strange that this dichotomy exists; there is no reason that it should be so, after all businesses surely have the right to run their businesses as they want to and if they do not want consumers to have excessive influence in the way they run their business then why should we feel aggrieved?
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Feature suggestions (all products) / Re: Knock, knock, knock… anyone in at DxO?
« Last post by Bencsi on October 21, 2017, 05:13:03 pm »
Hi Nick,

 I do not want to convince you to stay - or return to - DxO.
However, only 72 hours you have to wait to get the proper info.

The promotional policy is different brand by brand. Doesn't matter we like it or hate it. The companies pay for advertisement companies to place a plan for new product release action. We users are far behind this level, do not be angry about.

In the past I was an international brand East European center's director. Regardless I tried to convince my boss in Japan, the advertising policy is different in my territory, they simple neglect. Than I learned, " it's not my job ". If something favorable I like, if not - simple execute.

The recent set of developments are based on customer demand, if you are interesting - you will love it.

Good luck

Endre
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Feature suggestions (all products) / Re: Knock, knock, knock… anyone in at DxO?
« Last post by Nick_ on October 21, 2017, 02:12:15 pm »
It’s very disappointing that still absolutely no official messaging has been released by DxO regarding OpticsPro, ViewPoint or FilmPack as yet. DxO seems to have very serious issues communicating and managing its relationship with its user base. Many thousands of photographers across the world will be spending sizable amounts of money on photography software upgrades in the coming weeks, yet the absolute silence coming from DxO is both deafening and unacceptable. Had I known prior how poor DxO is with customer engagement, I would never have invested into the system of the aforementioned three products.
That's the type of chance DxO is taking: putting off its prospects and/or its customers and shaking their loyalty.

DxO is obviously distracted by ONE and has abandoned their commitment to their software. Any competent company that has a real commitment to their software would see what’s going on with the landscape of their competition and would have already made an announcement regarding upcoming software releases. It sounds to me like DxO doesn’t have much at all to announce and is scrambling at the very last minute to hobble something together.
And that's yet another chance DxO is taking: giving way to speculations and rumors.

relax - something nice is coming
Sigi
Good advice. I often think that we men need to remember the old rhyme:
"Patience is a virtue
have it if you can,
Seldom found in woman,
Never found in man!"
 :)
Hey folks! get real. We are not kids excited about Christmas and the prospect of getting new toys from our parents.
We are customers of a product we use as a tool. I have only one concern: do the tool I use fit my needs. Period. I don't care at all about the logo that's on it.
If I find a tool that meets my specs better I'll go for it and drop the old one like I did with Adobe's softs. I did that several times in the past.
And a company that doesn't communicate properly with me loses a star or two in my rating. DxO doesn't think so? OK. I may eventually vote with my feet.

Nick
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Feature suggestions (all products) / Re: Knock, knock, knock… anyone in at DxO?
« Last post by Allsop on October 21, 2017, 06:45:50 am »
Hello afoxson,

relax - something nice is coming

Sigi

Good advice. I often think that we men need to remember the old rhyme:

"Patience is a virtue
have it if you can,
Seldom found in woman,
Never found in man!"
 :)
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Feature suggestions (all products) / Re: Knock, knock, knock… anyone in at DxO?
« Last post by Sigi on October 20, 2017, 09:48:07 pm »
Hello afoxson,

relax - something nice is coming

Sigi
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Feature suggestions (all products) / Re: Knock, knock, knock… anyone in at DxO?
« Last post by afoxson on October 20, 2017, 04:38:57 pm »
Guys, it's less than a month for a new version's coming. Let's wait for it and then we'll continue our discussion, ok?  ;)

Svetlana,

It’s very disappointing that still absolutely no official messaging has been released by DxO regarding OpticsPro, ViewPoint or FilmPack as yet. DxO seems to have very serious issues communicating and managing its relationship with its user base. Many thousands of photographers across the world will be spending sizable amounts of money on photography software upgrades in the coming weeks, yet the absolute silence coming from DxO is both deafening and unacceptable. Had I known prior how poor DxO is with customer engagement, I would never have invested into the system of the aforementioned three products.

ON1 Photo Raw 2018 has been announced.

Luminar 2018 Supernova has been announced.

Lightroom CC has been newly introduced and Lightroom CC classic has been released with significant upgrades.

Capture One Pro has been recently updated.

The list goes on.

DxO is obviously distracted by ONE and has abandoned their commitment to their software. Any competent company that has a real commitment to their software would see what’s going on with the landscape of their competition and would have already made an announcement regarding upcoming software releases. It sounds to me like DxO doesn’t have much at all to announce and is scrambling at the very last minute to hobble something together.
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DxO OpticsPro (Windows) / Re: NEED MORE CAMERA SUPPORT
« Last post by Priscilla Turner on October 20, 2017, 11:40:15 am »
I can't help teasing you just a little about the "MANY". I thought it was only on the crazy west coast of N. America that people spoke of many when they meant several. I have indeed been photographing for MANY years, i.e. since the mid-1950s; but not one soul has used any digital cam for more than a few years, because the whole technology is only several years old.
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DxO ONE / Re: DxO ONE 2nd generation: battery pack compatibility
« Last post by cvandevoorde on October 20, 2017, 10:51:30 am »
Hi Fred,

The only difference is the back door trap: in the 2nd generation cameras, the back door can be removed and the reset button is a bit larger.

Functionally-wise, no difference.

Bests
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Feature suggestions (all products) / Re: Knock, knock, knock… anyone in at DxO?
« Last post by Nick_ on October 20, 2017, 10:46:06 am »
I think a company like DxO with a customer base of dedicated enthusiast and professional photographers should be more proactive in its relationship with them. It should make surveys about their usage and their satisfaction of the current products and about their expectations for future versions. They would feel they are listened to and cared for. It would allow DxO to better target the improvements they plan.

With Adobe's customer base bleeding because of its new subscription policy I think there is a boulevard that's opening for alternative softs like DOP if only it had a better collection management in the first place, many interface improvements and a couple of other features.

Nick
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