DxO Forum

English forums => DxO PhotoLab (Mac) => Topic started by: Rex Block on March 18, 2018, 10:06:12 pm

Title: Crash report -- editing presets
Post by: Rex Block on March 18, 2018, 10:06:12 pm
I am getting a DxO PL crash while editing presets. (Please note, I would have added this data as an attachment, but the system is not accepting them at the moment) This is happening on more than one preset.

DxO PL: 1.1.2 Build 65
MacOS: 10.12.6 (Sierra)

Preset

Quote
Preset = {
   Settings = {
      Base = {
         AnamorphosisActive = false,
         AnamorphosisHorizontal = 100,
         AnamorphosisRadial = 150,
         AnamorphosisType = "Spherical",
         AnamorphosisVertical = 0,
         ArtisticVignettingActive = true,
         ArtisticVignettingCenterPoint = {
            0.47593835000000001,
            0.50305771799999999,
         },
         ArtisticVignettingCornerAttenuation = 100,
         ArtisticVignettingMidFieldAttenuation = 57.715739678899084,
         ArtisticVignettingRoundness = 24,
         ArtisticVignettingTransition = 24,
         BlurActive = true,
         BlurActiveAuto = true,
         BlurDetails = 50,
         BlurIntensity = 0,
         BlurSmoothTransitions = 50,
         ChannelMixerActive = true,
         ChannelMixerBlue = 0,
         ChannelMixerCyan = 0,
         ChannelMixerGreen = 0,
         ChannelMixerMagenta = 0,
         ChannelMixerRed = -23,
         ChannelMixerYellow = 0,
         ChromaticAberrationActive = true,
         ChromaticAberrationIntensity = 100,
         ChromaticAberrationIntensityAuto = true,
         ChromaticAberrationLateralActive = true,
         ChromaticAberrationPurpleActive = false,
         ChromaticAberrationSize = 3,
         ChromaticAberrationSizeAuto = true,
         ColorAccentuationActive = true,
         ColorFilterActive = false,
         ColorIntentAutoActive = true,
         ColorModeContrast = 70.633761699999994,
         ColorModeFilter = "CoolTone",
         ColorModeFilterIntensity = 100,
         ColorModeSaturation = 0,
         ColorModeStyle = "BlackAndWhite",
         ColorModeStyleIntensity = 100,
         ColorRenderingActive = true,
         ColorRenderingICCProfile = "",
         ColorRenderingIntensity = 49.521502293577981,
         ColorRenderingIntent = 0,
         ColorRenderingType = "AgfaScala200x",
         ContrastControlGroupActive = true,
         ContrastEnhancementActive = true,
         ContrastEnhancementGlobalIntensity = 100,
         ContrastEnhancementHighlightIntensity = 0,
         ContrastEnhancementLowlightIntensity = 0,
         ContrastEnhancementMidlightIntensity = 0,
         DehazingValue = 50,
         DistortionActive = true,
         DistortionIntensity = 1,
         DistortionKeepRatio = false,
         DistortionType = "Auto",
         DistortionTypeAuto = true,
         EdgeTextureID = "fuitelum1",
         EdgeTexturingActive = false,
         EdgeTexturingApplyToning = false,
         EdgeTexturingOpacity = 0.5,
         EdgeTexturingPosition = "Random",
         EdgeTexturingSeed = 0,
         ExposureActive = true,
         ExposureAutoMode = "Manual",
         ExposureBias = 0.20000000000000001,
         FrameID = "1",
         FramingActive = false,
         FramingApplyToning = false,
         FramingOutside = false,
         FramingScaleFactor = 0.25,
         FramingSeed = 0,
         GrainActive = true,
         GrainFilmFormat = "24x36",
         GrainIntensity = 47,
         GrainSize = 4.7999999999999998,
         GrainSizeAuto = false,
         GrainType = "IllfordHP5Plus400",
         HLRActive = true,
         HSLActive = false,
         HSLBlueHue = 0,
         HSLBlueLuminance = 0,
         HSLBlueSaturation = 0,
         HSLCyanHue = 0,
         HSLCyanLuminance = 0,
         HSLCyanSaturation = 0,
         HSLGreenHue = 0,
         HSLGreenLuminance = 0,
         HSLGreenSaturation = 0,
         HSLMagentaHue = 0,
         HSLMagentaLuminance = 0,
         HSLMagentaSaturation = 0,
         HSLMasterHue = 0,
         HSLMasterLuminance = 0,
         HSLMasterSaturation = 0,
         HSLRedHue = 0,
         HSLRedLuminance = 0,
         HSLRedSaturation = 0,
         HSLYellowHue = 0,
         HSLYellowLuminance = 0,
         HSLYellowSaturation = 0,
         HazeRemovalActive = true,
         HighlighsLowlightsSeparation = 0.5,
         HighlightToningDisableDesaturation = true,
         HighlightToningIntensity = 100,
         HighlightToningStyle = "Sepia",
         InpaintingActive = false,
         InpaintingMask = {
         },
         KeystoningActive = false,
         KeystoningAutoMode = "Full",
         KeystoningBlendingIntensity = 100,
         KeystoningHVRatio = 0,
         KeystoningHorizon = 0,
         KeystoningHorizonActive = false,
         KeystoningHorizonAuto = true,
         KeystoningKeepCenter = true,
         KeystoningKeepOriginalSize = false,
         KeystoningLeftRight = 0,
         KeystoningMode = "Auto",
         KeystoningPoints = {
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
         },
         KeystoningUpDown = 0,
         LightingActive = true,
         LightingMode = "V3Custom",
         LightingPriorityRegions = {
         },
         LightingV2LocalContrastAmount = 49.794392500000001,
         LightingV3BlackPoint = 100,
         LightingV3Highlights = 20.420011467889893,
         LightingV3Intensity = 49.299065400000003,
         LightingV3MidTones = -30.048417006972485,
         LightingV3RegionPriorityMode = "None",
         LightingV3Shadows = 100,
         LightingV3WhitePoint = 0,
         LocalParameters = {
         },
         LowlightToningDisableDesaturation = true,
         LowlightToningIntensity = 100,
         LowlightToningStyle = "Gold",
         MicroContrastAuto = false,
         MultiPointColorBalanceActive = false,
         MultiPointColorBalanceIntensity = 100,
         MultiPointColorBalancePoints = {
         },
         MultiPointColorBalancePreserveWB = true,
         NoiseActive = true,
         NoiseChrominance = 100,
         NoiseChrominanceAuto = true,
         NoiseCrossTalkAuto = true,
         NoiseCrossTalkIntensity = 0,
         NoiseDeadPixelAuto = false,
         NoiseDeadPixelIntensity = 61.017815400000003,
         NoiseLuminance = 100,
         NoiseLuminanceAuto = true,
         NoiseLuminanceContrast = 100,
         NoiseLuminanceContrastAuto = true,
         NoiseRemovalMethod = "standard",
         NoiseRemoveMoireActive = false,
         NoiseRemoveMoireAuto = true,
         NoiseRemoveMoireIntensity = 0,
         OPTiltShiftShouldSynchronizeIntensities = true,
         OPTiltShiftShouldSynchronizeLines = true,
         OutputImageMaxSize = 300,
         RedEyeCorrectionActive = false,
         RedEyeEllipses = {
         },
         RedEyeLocateMode = "DetectedEyes",
         RedEyeRegions = {
         },
         SelectiveTonalControlActive = true,
         TextureID = "rayures",
         TexturingActive = false,
         TexturingApplyToning = false,
         TexturingOpacity = 0.38781396000000001,
         TexturingSeed = 0,
         TiltShiftActive = 0,
         TiltShiftBlurShapeID = "Circular_medium",
         TiltShiftGradient1 = {
            BlurRadius = 40,
            FullCorrectionPoint = {
               0.5,
               0.90000000000000002,
            },
            NoCorrectionPoint = {
               0.5,
               0.69999999999999996,
            },
         },
         TiltShiftGradient2 = {
            BlurRadius = 40,
            FullCorrectionPoint = {
               0.5,
               0.10000000000000001,
            },
            NoCorrectionPoint = {
               0.5,
               0.29999999999999999,
            },
         },
         ToneCurveActive = false,
         ToneCurveBlueGamma = 1,
         ToneCurveBluePoints = {
            0,
            0,
            1,
            1,
         },
         ToneCurveGreenGamma = 1,
         ToneCurveGreenPoints = {
            0,
            0,
            1,
            1,
         },
         ToneCurveMasterGamma = 1,
         ToneCurveMasterPoints = {
            0,
            0,
            1,
            1,
         },
         ToneCurveRedGamma = 1,
         ToneCurveRedPoints = {
            0,
            0,
            1,
            1,
         },
         ToningActive = true,
         ToningMode = "single",
         UnsharpMaskActive = false,
         UnsharpMaskActiveAuto = true,
         UnsharpMaskIntensity = 100,
         UnsharpMaskIntensityOffset = 0,
         UnsharpMaskRadius = 0.5,
         UnsharpMaskThreshold = 4,
         VibrancyIntensity = 0,
         VignettedBlurActive = false,
         VignettedBlurBlendFactor = 39.704585299999998,
         VignettedBlurCenterPoint = {
            0.5,
            0.5,
         },
         VignettedBlurMode = "SoftFocus",
         VignettedBlurRadius = 9.5776138999999993,
         VignettedBlurRoundness = 50,
         VignettedBlurTransition = 50,
         VignettedBlurVignetteSize = 0,
         VignettingActive = true,
         VignettingClipping = 50,
         VignettingClippingAuto = true,
         VignettingIntensity = 100,
         VignettingIntensityAuto = true,
         VignettingMidFieldIntensity = 0,
         VignettingType = "Auto",
         VignettingTypeAuto = true,
         WhiteBalanceRGBActive = true,
         WhiteBalanceRGBColor = {
         },
         WhiteBalanceRGBTemperature = 5200,
         WhiteBalanceRawActive = true,
         WhiteBalanceRawColor = {
         },
         WhiteBalanceRawInputImageColor = {
         },
         WhiteBalanceRawPreset = "AsShot",
         WhiteBalanceRawTemperature = 5064,
         WhiteBalanceRawTemperatureAuto = false,
         WhiteBalanceRawTint = -7.4747591,
         WhiteBalanceRawTintAuto = false,
      },
      Version = "12.2",
   },
   Version = "12.0",
}
[/font]

Output
The output is far too lengthy to quote here. If you want it, reach out. I will list the first 36 lines.

Quote
Process:               DXOPhotoLab1 [2448]
Path:                  /Applications/DXOPhotoLab1.app/Contents/MacOS/DXOPhotoLab1
Identifier:            com.dxo.PhotoLab1
Version:               1.1.2 (1.1.2.65)
Code Type:             X86-64 (Native)
Parent Process:        ? ? ? [1]
Responsible:           DXOPhotoLab1 [2448]
User ID:               501

Date/Time:             2018-03-18 16:32:05.246 -0400
OS Version:            Mac OS X 10.12.6 (16G1212)
Report Version:        12
Anonymous UUID:        D13AF77D-12E7-D6A2-A2D6-E64ABBD8D9B9

Sleep/Wake UUID:       D08394AF-0007-462C-930C-CBF0CAA01A4E

Time Awake Since Boot: 10000 seconds
Time Since Wake:       7200 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_PROTECTION_FAILURE at 0x00007fff56344e70
Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x7fff56344e70:
    MALLOC_SMALL           00007fc66b000000-00007fc66b800000 [ 8192K] rw-/rwx SM=PRV 
--> STACK GUARD            00007fff52b45000-00007fff56345000 [ 56.0M] ---/rwx SM=NUL  stack guard for thread 0
    Stack                  00007fff56345000-00007fff56b45000 [ 8192K] rw-/rwx SM=PRV  thread 0

Application Specific Information:
Performing @selector(toggleEdit:) from sender NSButton 0x61800035f110

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
Title: Re: Crash report -- editing presets
Post by: ColinG on March 19, 2018, 12:28:22 pm
I would send this to DxO Support via the proper channels. I am  not sure they will see it here.
Title: Re: Crash report -- editing presets
Post by: Rex Block on March 21, 2018, 02:59:23 am
Ok sure ... (I actually thought this was the proper channel)
Title: Re: Crash report -- editing presets
Post by: hnzlgrmpf on March 31, 2018, 11:02:46 pm
I also have the same problem. I opened a support case as well.
Title: Re: Crash report -- editing presets
Post by: LCDI on April 03, 2018, 10:32:00 am
Hello guys,

what the problem ?
Could you list steps to have the crash ?

Thanx
PAt
Title: Re: Crash report -- editing presets
Post by: hnzlgrmpf on April 07, 2018, 09:51:41 am
Take a preset that you created earlier. Click "Edit" to edit the preset. This will crash PhotoLab.
Title: Re: Crash report -- editing presets
Post by: LCDI on April 13, 2018, 09:53:35 am
Could you be more precise ?
What did you add on the preset, what are all the steps from creating the preset to the crash?
The Preset is create on which version, etc etc.

All info you can give is important, on my side I can't reproduce so I need more hints to know what is the problem.

thanks

PAt
Title: Re: Crash report -- editing presets
Post by: kettch on July 10, 2018, 10:59:06 am
I can see that at least one of those tickets is currently being fixed by our team. We'll continue treating those on the Support side then.

Thanks!
Title: Re: Crash report -- editing presets
Post by: MikeFromMesa on July 11, 2018, 03:20:35 pm
Take a preset that you created earlier. Click "Edit" to edit the preset. This will crash PhotoLab.
For what it is worth -

I have done this (edit a user preset) semi-regularly with the current and previous versions of PL and I have not had a crash. Perhaps it is something unique to specific systems (that is, specific OS, specific hardware, etc.