Author Topic: Freezing during startup. iMac i5 5k Late 2015)  (Read 307 times)


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Freezing during startup. iMac i5 5k Late 2015)
« on: August 05, 2018, 06:02:08 pm »
DxO Photo Lab starts as usual - very slowly, but the beach ball appears before completion. On checking error it just shows in red "not responding' Elite 11 opens perfectly but of course will not work with my DC-G9 files. Nothing to do with Windows updates as this is in High Sierra.

Any suggestions will be appreciated, thanks.



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Re: Freezing during startup. iMac i5 5k Late 2015)
« Reply #1 on: August 13, 2018, 03:15:22 pm »
I do not know if this is the same issue, but I saw very similar behavior in Optics Pro and the cause of that turned out to be that the startup folder for Optics Pro had been renamed (or removed, I don't remember which) so the app could not find it to open it up. Optics Pro, and now PhotoLab, always tries to open the last used folder.

The only way I could solve this problem was to remove the app database. Without that OP did not know where to look for the startup folder and opened with the default location. You might try that by renaming your PL database. It is located in the library.